All orders require a signature upon delivery and have no authority to leave. If you have an ATL with NZ Couriers that counts as a signature. If your goods are stolen, please phone the police.
Please address your goods to an address where someone is home, or where someone can receive the goods between the hours of 8.30am to 6pm (i.e., Your Work address)
Shipping Policy
Shipping Policy for Willows Custom Gifts
Pricing.
All prices are in New Zealand Dollars.All prices on this site include GST.
Prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information, but errors do occur, and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase, we will hold your order and inform you of the increase.
Availability
The availability of product presented on our website is pulled from our stock management system, and is the most up-to-date information we have, but errors do occur, and this information does not represent a guarantee or promise of availability.
Shipping Requirements.
If there is no one home the courier will leave a card so that the recipient can phone to re-arrange delivery.
Orders.
These cutoff times below are a guideline and are subject to change due to prevailing circumstances. This information does not constitute a guarantee.Shipping Times
Orders made on a normal weekday between 1pm Monday to 1 pm Thursday will be picked up by delivery service Thursday.
Orders placed after 1pm Thursday and prior to 1 pm Monday will be picked up by delivery service Monday.
North Island orders are shipped via couriers within 72 hours. Allow up to 4 business days before contacting us.Add 1 to 2 days for South Island or Rural.
Deliveries will take 2– 4 working days during off peak seasons.
Please add an additional 1 day during peak times such as Christmas.
Our courier website will hold information about delivery time expectations.
Freight charges for your order are automatically calculated as you add items to your shopping cart. We will email you tracking information for your order when it is dispatched from us.
Rural deliveries
Rural deliveries incur a small extra charge due to the extra cost for sending to rural addresses. Delivery usually takes 2-4 working days, depending on location. Times can vary (see late delivery).
Delayed delivery
Late delivery does not entitle the purchaser to a refund. We will endeavor to deliver goods at the agreed delivery time, but as we use a 3rd party service for most our deliveries, we will not be liable for late delivery
Delivery Charges.
Delivery to all North Island - $9.99
Rural Delivery - $3.90 on top of standard island charge
Saturday Deliveries - can be arranged in some instances. Please contact us at sharlotte@willowscustomgifts.co.nz. Extra charges will apply.